Contact Details

Get In Touch

MedSure Global
Head Office

+27 31 303 3928

+27 66 122 1528

Help Line

71 Madeline Road,
Morningside,
Durban, 4001

Mon-Fri
08:00 – 16:30
Closed on Sat-Sun

Customer Support

Simply contact one of our friendly Support Centre staff on 031 303 3928 OR 066 122 1528 and engage with a LIVE agent or our very helpful WhatsApp Chatbot.

Emergency Numbers

In case of a medical emergency for Hospital and Ambulance services, please call our 24/7 emergency number at 086 000 2402. Our team of medical professionals are always ready to assist you in any way possible.

Customer Services

We offer value-added services such as a user-friendly App, Portal and website with an extensive list of Q&A’s, product information and both digital and personal desks to assist our customers as well as Medical Assistance Line for:

  • Ambulance/ Emergency / Hospital Authorization 086 000 2402
  • Client Assistance Programme (CAP Benefits) 086 022 2286
  • Chroniline (Chronic Medication) 0860 119 553
  • Dentist 086 103 3647
  • Nurse line (WhatsApp only & Call Back) 072 815 8226